How is the Service Quality Index (SQI) measured?

The Service Quality Index (SQI) is measured through evaluations that span specific time intervals, such as 3, 6, or 12 months. This timeframe allows organizations to collect comprehensive and consistent data over the performance of their services, enabling a deeper analysis of service quality trends and improvements over time. By conducting evaluations at these intervals, businesses can better capture variations in service effectiveness and customer satisfaction that may not be evident in shorter or less systematic assessments.

Using 3, 6, or 12-month evaluations promotes a structured approach to measure service quality, factoring in seasonal changes, policy adjustments, and market trends, which are crucial for long-term planning and strategy development. This systematic collection and analysis of data contribute heavily to understanding and enhancing overall service delivery, leading to improved customer satisfaction and loyalty.

The other options focus on different methods of data collection or assessment that do not provide the same comprehensive review period as the specified evaluations do. Daily surveys and customer feedback might capture immediate responses but lack the depth of analysis from a longer time frame. Monthly employee assessments may provide insight into staff performance, but they do not directly measure service quality from the customer's perspective. Annual revenue reports can reflect overall business success but do not assess the service quality directly, making them